Drift AI LogoDrift

LEGAL

Privacy Policy

Last updated: January 1, 2025

1. Introduction

Drift AI, llc. ("Drift AI," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI voice assistant platform and related services.

2. Information We Collect

We collect information in the following ways:

  • Account Information: Name, email address, company name, and billing information when you create an account.
  • Usage Data: Information about how you interact with our platform, including call logs, conversation transcripts, and analytics.
  • Voice Data: Audio recordings and transcripts of calls processed through our AI voice assistants.
  • Technical Data: IP address, browser type, device information, and other technical identifiers.

3. How We Use Your Information

We use the collected information to:

  • Provide and maintain our AI voice assistant services
  • Improve and personalize your experience
  • Process transactions and send related information
  • Send administrative information and updates
  • Respond to inquiries and provide customer support
  • Monitor and analyze usage patterns to improve our services
  • Train and improve our AI models (with appropriate safeguards)

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Call recordings and transcripts are retained according to your account settings and applicable legal requirements.

5. Data Security

We implement industry-standard security measures to protect your information, including encryption at rest and in transit, access controls, and regular security audits. We are SOC 2 Type II certified and HIPAA compliant for applicable use cases.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Object to or restrict certain processing activities
  • Data portability
  • Withdraw consent where processing is based on consent

7. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us through our platform.